Self Care Hustler
Because our products and membership resources are delivered digitally, purchases are generally final. This policy explains when support, replacement access, account correction, or a refund may be available.
Effective Date: August 3, 2026
This Refund Policy applies to purchases made directly through SelfCareHustler.com , including downloadable products, templates, quote packs, caption packs, planners, workbooks, guides, graphics, educational resources, and access to The Vault.
Digital products are delivered electronically and may become accessible immediately after payment. Because digital content cannot be physically returned after it has been accessed, downloaded, copied, or delivered, purchases are generally final.
This policy is designed to protect both customers and the intellectual property contained within our digital products while still providing reasonable assistance for genuine billing, delivery, or technical problems.
Unless otherwise stated on a specific product page or required by applicable law, all digital-product purchases are final and non-refundable once the product, file, template link, download link, customer-account access, or other digital delivery method has been provided.
This includes, without limitation:
Please review the full product description before purchasing. Confirm that the product fits your needs and that you have the software, device, account, and technical ability needed to access or edit it.
Access to The Vault is a digital purchase. Once Vault access has been activated or the member has been given the ability to view, download, copy, or use Vault resources, the purchase is generally final and non-refundable.
Purchasing access to The Vault grants access according to the offer, description, pricing, and license terms displayed at the time of purchase. It does not transfer ownership of The Vault or its contents.
A refund will not normally be granted because:
Vault resources may be added, reorganized, revised, replaced, archived, or removed as described in our Terms and Conditions .
A refund, exchange, cancellation, or credit will not normally be issued for:
Although digital purchases are generally final, we will review reasonable requests involving:
Approval is not automatic. Each request is reviewed based on the transaction, product, delivery records, account activity, support history, and applicable law.
When an issue can reasonably be corrected through a replacement file, restored access, corrected link, account update, or technical assistance, we may provide that solution instead of issuing a refund.
A technical issue does not automatically make a purchase refundable. Please give us a reasonable opportunity to investigate and correct the problem.
Depending on the issue, we may:
Support does not include custom design work, personal branding, software installation, third-party account setup, extensive technical training, or product customization unless those services were expressly included in the purchase.
If you believe you were charged more than once for the same order, contact us promptly with the email address used at checkout, the order number if available, the transaction date, and the amount charged.
After verifying a true duplicate charge, we may refund the duplicate payment to the original payment method.
Purchases of two different products, two orders placed separately, or purchases made through different customer accounts are not automatically considered duplicate charges.
Contact support@selfcarehustler.com with the subject line Refund Review Request.
Include:
Requests should be submitted promptly after discovering a billing, delivery, or technical problem. Delayed requests may be more difficult to verify when access, transaction, or technical records are no longer readily available.
We may review relevant records to determine whether a request qualifies, including:
We may request additional information needed to verify the purchaser, identify the transaction, prevent fraud, or understand the problem.
When a refund is approved, it will normally be returned to the original payment method. Processing times after approval are controlled partly by the payment provider and financial institution.
Please contact us before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve a legitimate problem.
Filing a chargeback does not cancel the copyright, license, confidentiality, or redistribution restrictions attached to the product.
While a payment dispute is pending, we may suspend access to the disputed product, customer account, membership, or Vault library.
We may provide the payment processor or financial institution with relevant records, including:
Fraudulent, abusive, or intentionally misleading payment disputes may result in permanent account restriction and refusal of future purchases.
When a refund, reversal, chargeback, or payment cancellation is issued, your license and access to the affected product may end immediately.
You must stop using and delete all copies of the refunded product, including:
A refund does not authorize you to retain, use, publish, reproduce, sell, share, or distribute the refunded product.
Refund or reversal of a Vault purchase may result in termination of the associated membership and removal of access to the Vault library.
We reserve the right to deny a request, restrict an account, or refuse future service when we reasonably identify:
Nothing in this section limits legitimate rights available under applicable consumer-protection law.
Nothing in this Refund Policy is intended to eliminate or restrict a consumer right that cannot legally be waived.
Refund, cancellation, or digital-content rights may vary depending on where you live. Where applicable law provides rights that conflict with this policy, the legally required rights will apply.
We may require reasonable proof of purchase, identity verification, and information necessary to evaluate a legally protected request.
We may update this Refund Policy to reflect changes to our products, payment systems, business practices, or legal requirements.
Updated policies will be posted on this page with a revised effective date.
The policy displayed at the time of purchase generally applies to that transaction, except where a later change is required by law, addresses fraud or misuse, or provides the customer with greater protection.
This policy should be read together with our Terms and Conditions and Privacy Policy .
Contact us with questions about a purchase, duplicate charge, download, product-access issue, or refund review.
This policy applies to purchases made directly through Self Care Hustler. Purchases made through an independent marketplace or third-party platform may also be subject to that platform’s payment and refund rules.